Our Fee Policy and Creditors Guides to Fees
Fee policy: KRE Practice Fee Recovery Policy (valid from 1 July 2024)
Creditors guides to fees: https://www.r3.org.uk/what-we-do/publications/professional/fees
Members Guide: Members Guide to Fees (PDF)
Insolvency Practitioners are bound by Statements of Insolvency Practice, Codes of Ethics and the ICAEW Regulations, all of which can be found at the links below:
Complaints Procedure
In the first instance, please try to resolve your complaint with the individual with whom you have been dealing or their immediate supervisor, manager or indeed the duly appointed Insolvency Practitioner.
At KRE Corporate Recovery Limited we always strive to provide a professional and efficient service, however we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time. If you should have cause to complain about the way that we are acting, you should, in the first instance, put details of your complaint in writing to our complaints officer Lynn Marshall, KRE (North) Limited, Flexico Workspace, 7-8 Delta Bank Road, Gateshead NE11 9DJ. This will formally invoke our complaints procedure and we will endeavour to deal with your complaint under the supervision of a senior partner unconnected with the appointment.
Most disputes can be resolved amicably either through the provision of further information or following negotiations. However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may ask for the complaint to be referred to the appropriate regulatory body that licences the Insolvency Practitioner concerned. Any such complaints should be addressed the Insolvency Service using the following creditor gateway:
http://www.bis.gov.uk/insolvency/contact-us/IP-Complaints-Gateway.
The name of the Insolvency Practitioner’s licensing body will be contained in any formal correspondence from him.
What our clients think
“Whenever I come across a company with cash flow problems that has a complex situation I always speak to KRE. I know that they will absorb it all very quickly and give me the best practical advice about the various options and next steps. I always use them as they are the best in the business and cannot recommend them highly enough.”