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Our Fee Policy and Creditors Guides to Fees

 

Rob Keyes, Gareth Roberts, Paul Ellison, David Taylor, Ian Kings and Lynn Marshall are all licensed Insolvency Practitioners in the United Kingdom and are all regulated by the Institute of Chartered Accountants in England and Wales, Chartered Accountants Hall, Moorgate Place, London, EC2R 6EA.

Insolvency Practitioners are bound by Statements of Insolvency Practice, Codes of Ethics and the ICAEW Regulations, all of which can be found at the links below:-

Statements of Insolvency practice (SIPS) – England & Wales

https://www.r3.org.uk/what-we-do/publications/professional/statements-of-insolvency-practice/e-and-w

Code of Ethics

http://www.icaew.com/en/technical/insolvency/insolvency-regulations-and-standards

ICAEW Regulations

https://www.icaew.com/en/membership/regulations-standards-and-guidance

Provision of Services Regulations

Thames Valley Office

North East Office

Complaints Procedure

In the first instance, please try to resolve your complaint with the individual with whom you have been dealing or their immediate supervisor, manager or indeed the duly appointed Insolvency Practitioner.

At KRE Corporate Recovery LLP we always strive to provide a professional and efficient service, however we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time.  If you should have cause to complain about the way that we are acting, you should, in the first instance, put details of your complaint in writing to our complaints officer Paul William Ellison, KRE Corporate Recovery LLP, Hedrich House, 14-16 Cross Street, Reading, Berkshire, RG1 1SN.  This will formally invoke our complaints procedure and we will endeavour to deal with your complaint under the supervision of a senior partner unconnected with the appointment.

Most disputes can be resolved amicably either through the provision of further information or following negotiations.  However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may ask for the complaint to be referred to the appropriate regulatory body that licences the Insolvency Practitioner concerned.  Any such complaints should be addressed the Insolvency Service using the following creditor gateway http://www.bis.gov.uk/insolvency/contact-us/IP-Complaints-Gateway.  The name of the Insolvency Practitioner’s licensing body will be contained in any formal correspondence from him.